Standard support
Free · all users
- Email-based ticket support via the form above
- Access to the full knowledge base / Wiki
- Community forums for peer-to-peer help
- Response within standard business-day windows
Free for all users · Premium support included with PA Select
PowerArchiver support
Submit a ticket below. Free technical support for every user. Active PA Select adds Premium Support — direct phone line to engineering, one-business-day priority response.
Submit a ticket
PowerArchiver Technical Support
Installation issues, license activation, registration recovery, configuration problems, deployment questions. Submit a ticket and the engineering support team will respond within one business day.
Faster paths for specific cases
- Lost license key: use Order Recovery — instant, self-serve.
- Premium Support phone: active PA Select customers can call 1-888-302-8800.
- Sales / ordering questions: contact sales instead — different team, faster.
If the form doesn't load (some networks block third-party scripts), email support@conexware.com instead.
Support tiers
Free support for everyone, Premium for active PA Select customers
Premium Support
Active PowerArchiver Select customers
- Priority telephone support direct to engineering
- One-business-day response commitment
- Priority feature requests — your roadmap input is heard
- Priority beta access to upcoming releases
- Free upgrades during your active term
- Live registration and license-transfer system
Premium Support is included with active PowerArchiver Select — the maintenance plan that also covers free free major-version upgrades. 25%/yr or 50% for 3 years, added at checkout.
Quick answers
Common questions, resolved without a ticket
I lost my license key. How do I recover it?
Use Order Recovery at conexware.com — enter the email address you used at purchase and we'll resend your registration details. If you no longer have access to that email, submit a ticket with proof of purchase and we'll help you transfer.
My trial expired but I haven't decided yet — can I extend it?
Standard trial is 30 days, full Toolbox feature set, no extension typically needed. If you're an enterprise procurement team needing more evaluation time, contact sales — extended evaluation is available for qualifying organizations.
How do I move my license to a new computer?
Uninstall PowerArchiver on the old machine via Add/Remove Programs (Settings → Apps on Windows 10/11). Install on the new machine and activate using the same license key. Active PA Select customers get this handled automatically via Live Registration; if PA Select has lapsed, the same flow still works but may require a quick support ticket.
How do I deploy PowerArchiver via SCCM, Intune, or GPO?
Use the MSI installer with /qn for silent install. Feature lockdown is configurable via MSI properties. The Wiki has detailed deployment notes; if you need an example deployment package or the MSI property reference, contact sales for the deployment kit (included with Enterprise Unlimited and volume orders of 10+ seats).
Can I get the VPAT or other accessibility / compliance documentation?
Yes. The current VPAT is publicly available — download here. For other compliance documents (FIPS 140-2 validation references, EULA, master licensing agreement, vulnerability disclosure policy), see PowerArchiver for Government or submit a ticket.
Other resources
Self-serve documentation and community
Try the knowledge base or forums first — most common questions are answered there. The support ticket form above is for everything else.
Knowledge base / Wiki
Feature documentation, command-line reference (PACL), MSI deployment notes, configuration guides for IT, and self-serve answers to the most common questions.
Browse the Wiki →Community forums
Tips, third-party integrations, workflow questions, and discussions with the PowerArchiver community since 1998. Read-only browsing without registration.
Visit the forums →Order recovery
Lost a license key. Need to re-download an old purchase. Want to update billing details. Every order is retrievable from your ConeXware account using your purchase email address.
Recover an order →